Frequently Asked Questions – Candidates & Before Exam Day

  1. What Resources Are Available To Candidates And Test Sites?


  2. Can Candidates Use Temporary Licenses, Permits, and Identifications?

    The NC Division of Motor Vehicles (NCDMV) issues a paper certificate for temporary licenses, permits, and identifications that is valid for 60 days. This is a valid form of identification for the nurse aide and medication aide state-approved exams. 

    On the day of the exam, Candidates are not required to bring an expired form of identification along with the new temporary certificate. 

    Refer to the information below.
    NC Division Of Motor Vehicles

  3. Can Candidates Use Expired Licenses?

    Per North Carolina Session Law 2025-47 (Senate Bill 391), Class C licenses (standard passenger vehicle licenses) expiring on or after July 1, 2025, will be accepted for two years beyond the printed expiration date. The NC Division of Motor Vehicles (NCDMV) will allow this process until December 31, 2027. This does not apply to commercial driver licenses, or any licenses that are suspended, revoked, or cancelled. This does not apply to out of state licenses. 

    Refer to the information below.
    NC Department of Transportation

  4. When Can Candidates Make Changes To Their Candidate Profile Within Credentia’s System?

    All change requests must be made at least nine (9) calendar days before the scheduled exam.

    This is important to ensure Candidates are listed correctly in the Nurse Aide Registry. 

    To update demographic details such as name, date of birth, or social security number before an exam, a Candidate must submit a demographic change form with the necessary government-approved documentation. 

    Candidates should allow two (2) business days to process their request. If the form is not completed correctly, it will be denied, and the process restarts once the form is resubmitted.

    Refer to the information below.
    How To Change Or Update Profile Details
    How To Submit A Correction Form Before Scheduling An Exam

  5. How Should Candidates Contact Credentia?

    Candidates can email Credentia at [email protected] or call 888-204-6249.

Link goes outside of N.C. DHHS. Denotes link to site outside of N.C. DHHS