Frequently Asked Questions – Technology Requirements

  1. What Resources Are Available To Candidates And Test Sites?


  2. Can Candidates Use Mobile Devices When Scheduling An Exam?

    Credentia’s platform and scheduling system are not optimized for use on mobile devices.
    It is recommended that Candidates use a laptop or desktop when searching for test availability.

  3. How Can I Reset My Password With Credentia?

    Refer to the information below.
    How To Reset Your Password

  4. What Are The Technical Requirements For A Test Site?

    Refer to the information below.

    Credentia cannot trouble shoot or support problems with Internet connection at a Test Site because that service is provided by a different company such as AT&T or Spectrum.

    Credentia cannot trouble shoot or support problems with equipment such as computers, monitors, tablets, headphones, webcams, smartphones, etc.  Test Sites should contact their Information Technology Department to ensure equipment is compatible with Credentia’s testing platform.  In addition, Test Sites should remove all necessary firewalls to ensure Candidates can access and complete the exam.      

  5. What Are The Technical Requirements For A Candidate?

    Refer to the information below.

    Credentia cannot trouble shoot or support problems with Internet connection because that service is provided by a different company such as AT&T or Spectrum. If a Candidate’s home-based Internet capability does not support the Credentia platform, then they should discuss testing options with their training program.

    Credentia cannot trouble shoot or support problems with equipment such as computer, tablet, headphones, webcam, smartphone, etc.

  6. Besides A Computer, What Other Equipment Is Needed On Exam Day?

    • Webcam is required for online exams.
    • Wired headset is required for oral exams.
    • Mobile device such as a smartphone or tablet (Apple or Android) to complete a 360-degree room scan for online exams. Candidates must download the free ExamRoom AI 360 app.
    • Analog watch with a sweeping second hand.

Link goes outside of N.C. DHHS. Denotes link to site outside of N.C. DHHS