Frequently Asked Questions - Training Programs

  1. What Resources Are Available to Training Programs?


  2. What Should Training Programs Do If They Are Not Offering Test Dates To Ensure Their Current And Former Students Can Complete The Skills Exam In A Timely Manner?

    Many Training Programs serve as Test Sites across North Carolina. Test Sites submit test dates to Credentia based on their location’s availability.

    If a Training Program is not available to serve as a Test Site, but they have Candidates that need to test, then they are encouraged to partner with another Training Program/Test Site to ensure their Candidates get tested in a timely manner.

    Training Programs are encouraged to serve as a Test Site because Candidates have 24 months and 3 attempts to take the exam after successfully completing a training program.

  3. Is It Possible For The Skills Exam To Be Eliminated From The Nurse Aide Exam?

    The requirements for the state-approved nurse aide exam are determined by federal laws and the Centers for Medicare and Medicaid Services (CMS).

  4. How Can Training Programs Upload Candidates To Test In Bulk Batches? 

    Training Programs can upload Candidates individually or in batches based on their preference. 

    Refer to the information below.
    How to Upload Candidates In Bulk Batches

  5. What Should Training Programs Do If They Approve A Candidate Application In Error?

    Training Programs can complete a change request.

    Refer to the information below.
    Candidate Applications Approved In Error

  6. Can Training Programs See The Most Missed Skills For Their Location?

    Training programs can see the most missed skills and steps for their respective location. This information is available in the Training Program Report under the Content Analysis tables.

  7. Can Training Programs Test Their Own Students?

    Per the Federal Register Vol. 56, No. 187, September 26, 1991, training programs are not permitted to perform competency evaluations for the nurse aides they train. However, they must be aware of the competency evaluation procedures as part of their planning and implementation of training programs. Refer to pages 48896 – 48897 in the Federal Register.

  8. How Should Training Programs Contact Credentia?

    For general or Candidate support, email Credentia at [email protected]

    For facility onboarding and application support, email Credentia at [email protected]

  9. What Is The Escalation Process If Credentia Has Not Resolved An Issue Within 5 Business Days?

    High Schools should report issues to the Health Science Education Consultant at the Department of Public Instruction (DPI). 

    Test Sites, Community Colleges, Healthcare Facilities, Proprietary Schools, and Universities should report issues to DHSR.

Link goes outside of N.C. DHHS. Denotes link to site outside of N.C. DHHS